Privacy Policy

1. Introduction

Welcome to Ethen Systems ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ethensystems.com and use our services.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Company information and business details
• Account credentials and authentication information
• Payment and billing information
• Communications and support inquiries

2.2 Automatically Collected Information

• Log data and usage information
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process transactions and manage your account
• To communicate with you about our services
• To provide customer support and respond to inquiries
• To send marketing and promotional communications (with consent)
• To comply with legal obligations and enforce our terms
• To protect against fraud and unauthorized access

4. SMS Communications

4.1 Consent and Opt-In

End users consent to receive SMS messages from Ethen Systems by voluntarily providing their phone number through:

• Public contact forms on ethensystems.com
• Demo request forms
• Account registration processes
• Explicit agreement to receive account-related SMS communications

By providing your phone number and agreeing to receive SMS messages, you consent to receive account-related communications from Ethen Systems.

4.2 Types of Messages

We send SMS messages only to our customers and account holders for:

• Onboarding and welcome messages
• Account verification
• Service updates and notifications
• Customer support responses
• Trial period notifications

SMS messages are strictly limited to account-related communications and customer support. Message frequency varies based on account activity.

4.3 Opt-Out Rights

You may opt out at any time by:

• Replying STOP to any message
• Replying CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or STOPALL
• Contacting support at support@ethensystems.com

You will receive a confirmation message upon unsubscribing. After opting out, you will not receive any further SMS messages from this number.

4.4 Help and Support

Reply STOP to unsubscribe. Reply HELP or INFO for assistance. Message & data rates may apply.

4.5 No Sale or Sharing

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to access your personal information
• Right to correct or update your information
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us at privacy@ethensystems.com.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: