Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the Ethen Systems platform and services ("Service") operated by Ethen Systems ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Service Description

Ethen Systems provides a white-label AI automation platform designed for marketing agencies serving local service businesses. Our Service includes:

• AI voice agents and automation workflows
• CRM and customer management tools
• Pre-built industry-specific blueprints
• White-label deployment and branding capabilities
• Analytics and reporting features

3. User Accounts

3.1 Account Creation

To access certain features of the Service, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into this agreement. By creating an account, you represent that you meet these requirements.

4. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the Service's functionality or security
• Use the Service for spam, fraud, or malicious activities
• Reverse engineer or attempt to extract source code

5. Subscription and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our website.

5.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• You authorize us to charge your payment method automatically
• You're responsible for keeping payment information current

5.3 Free Trials

We may offer free trial periods. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel.

5.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period.

6. Intellectual Property

6.1 Our Rights

The Service and its original content, features, and functionality are owned by Ethen Systems and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Rights

You retain ownership of content you create using our Service. You grant us a limited, non-exclusive license to use your content as necessary to provide the Service.

6.3 White-Label Usage

Subject to your subscription terms, we grant you a limited right to rebrand and resell our Service under your own brand name to your clients.

7. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that your use of the Service complies with applicable data protection laws, including obtaining necessary consents from your end users.

8. Service Availability

While we strive to provide reliable service, we do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with reasonable notice
• Make emergency repairs or updates without notice
• Suspend or terminate Service for violations of these Terms
• Modify or discontinue features with reasonable notice

9. Third-Party Integrations

Our Service may integrate with third-party platforms and services. We are not responsible for:

• The availability or functionality of third-party services
• Third-party terms of service or privacy policies
• Data handling practices of integrated services
• Costs associated with third-party services

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ETHEN SYSTEMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT AND SECURITY
• ACCURACY, RELIABILITY, OR COMPLETENESS
• UNINTERRUPTED OR ERROR-FREE OPERATION

12. Indemnification

You agree to indemnify and hold harmless Ethen Systems from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Service will cease immediately. All provisions that should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Ethen Systems is incorporated, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the Service will be resolved through:

1. Informal Resolution: Contact us to resolve disputes informally
2. Binding Arbitration: Unresolved disputes will be settled by binding arbitration
3. Class Action Waiver: You waive the right to participate in class action lawsuits

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Sending email notification to your registered address
• Providing in-app notifications

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: